Shipping
Aqua Reel Hub processes orders on business days (Monday – Friday). Express shipping orders that are placed before 12:30 pm EST (9:30 am PST) on a business day will ship the same day. Express orders placed after the shipping cut-off or on a weekend or observed holiday will ship the next business day. Orders with standard shipping will be processed as quickly as possible. All orders will give an estimated arrival date during checkout that reflects the current order processing time.
Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages, and there maybe a separate charge for each shipment. Separate tracking information will be provided once each package has shipped.
Please allow up to 24 hours for tracking numbers to become active in the shipping carrier’s system.
Free Shipping
Aqua Reel Hub offers free shipping on orders over $50 delivering to physical addresses within the 48 contiguous United States. Depending on location, orders will typically arrive within 1-5 business days.
Free shipping offer does not apply to some oversized items and/or abnormally large orders.
The shipping carrier for your order will be determined by the delivery destination. Possible shipping carriers include UPS, FedEx and GLS. All of these carriers offer comprehensive tracking and insured delivery.
Overnight Delivery Options
UPS and FedEx Overnight Shipping options will be offered during checkout where applicable. Both UPS and FedEx offer comprehensive tracking and insured delivery. Pricing for these options will be based on the size and weight of the package along with the delivery destination. Specific details on delivery times will be shown when the shipping option is displayed.
Carriers may require a signature for overnight delivery packages.
For information regarding Saturday delivery options please contact our Customer Service team. We would strongly encourage shipping overnight packages to an address where someone is available to sign for it to avoid potential delivery delays. Overnight shipping charges will not be refunded if there is no one available for a signature release.
The shipping charge shown when the order is submitted is subject to change. If your order needs to be shipped in two separate boxes, additional shipping charges may apply. Should your shipping charges need to be adjusted, you will be notified via email with the updated shipping total. All orders that have rods along with other items will require multiple boxes and result in additional shipping charges.
Freight Shipping
Due to dimension and weight limitations assessed by shipping carriers, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. For example, a large quantity of Plano Tackle Boxes may require a freight charge. Please contact our customer service team if you think you may be placing an order that could incur a freight shipping charge for assistance and price quotes.
International Shipping
To view international shipping rates, place items in the shopping cart. In the “Calculate Shipping” box, select your country then click on the arrow to view the available rates. These shipping rates do not include custom fees or import charges that may be incurred when the package enters your country for delivery. For more information, see our international page.
Returns
365-Day Return Policy
Aqua Reel Hub wants you to be completely satisfied with your purchase. Items can be returned at any point in new condition within 365 days of the original invoice date.
Products returned in new, store-bought condition are eligible for exchange, refund, or Aqua Reel Hub store credit for the full value of your purchase.
Please note that while we want you to be happy with your purchases, an excessive number of returns within a twelve-month period may limit your eligibility for store credit.
Products returned beyond 365-days from the original invoice date or that are unable to be returned to stock may be eligible for store credit at the sole discretion of Aqua Reel Hub. Used baits and tackle are not eligible for return.
Products purchased using Afterpay are eligible for refunds only. If an item purchased using Afterpay is returned more that 120 days after the original invoice date, you will be issued a Aqua Reel Hub Store Credit for the full value of the product.
Original shipping charges are non-refundable.
Free Return Shipping
Free return shipping is available for all orders shipped within the 48 contiguous United States. These orders will include a complimentary pre-paid ground return label in the box when the order is delivered. If you use the pre-paid return label provided, please allow 7-10 business days for the return package to arrive back at Aqua Reel Hub. You will receive an email confirmation once the return has been processed.
Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer. Drop Ship and Oversized Items are not eligible for the free return shipping offer.