1. When We Collect Personal Information

We may collect personal information that you provide when you:

  • Register for an account and/or Login through our Website;
  • Purchase products and/or use our Services;
  • Sign up for email communications or promotions;
  • Contact us regarding products, customer support, our affiliate program or other inquiries.
  • Participate in our interactive features, including message boards, promotions, contests, or surveys.
  • Provide product recommendations or reviews.
  • Interact with us on social media, such as liking, commenting, or direct messaging our profiles.
  • Request a return, refund, or warranty service.
  • When you visit any retail stores or attend in-person events we host or sponsor.

2. Categories Of Personal Information We Collect

Information you provide:

  • Contact details such as your name, email address, postal address, and phone number.
  • Payment information such as credit or debit card numbers, payment plans, electronic payment choice, or use of gift cards.
  • Order Information including purchase history, product preferences, use of promotional codes, and optional add-ons such as charitable donations.
  • Information we obtain when you sign up for email communications, download content and communicate through our message boards and/or community forums.
  • Information when you use our customer service tools, including interactive chat features, which may include providing your contact and order information.
  • Information from your inquiries into our products or Services, or potential business relationships, which may include providing us with your name, personal or work email, personal or work phone number, company name, position title, website, social media links, and time zone.
  • Information when you call, or otherwise engage with our customer support personnel including communications via email, chat, or phone.
  • User-Generated Content: Reviews, testimonials, and other content you submit on our website or social media pages.
  • Information we obtain from you when you visit our stores or engage with us at an in-person event.

Information we automatically collect:

  • Metadata and analytics for your use of our website or Services, including IP address, device and browser information, date/time of visits, new or returning visits, products viewed, page response times, referral URLs, URL clickstreams, how long you stay on our pages, what you do on those pages, items you place or remove from a shopping cart.
  • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services, our ads on other websites, and to personalize your experience with our Services. Learn more about our ‘Cookies and other technologies’ below.

Information we automatically collect:

  • Metadata and analytics for your use of our website or Services, including IP address, device and browser information, date/time of visits, new or returning visits, products viewed, page response times, referral URLs, URL clickstreams, how long you stay on our pages, what you do on those pages, items you place or remove from a shopping cart.
  • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services, our ads on other websites, and to personalize your experience with our Services. Learn more about our ‘Cookies and other technologies’ below.

Information from third parties:

  • When you interact with our accounts through our brand or community forums on a social media platform, we may collect certain information that you or the platform make available to us such as your social media account information, your social media ‘likes’, click-throughs to our Website, or custom messaging interactions.

We may also make inferences about you that we believe are relevant to you and/or your household based on the information we have collected, which may include your (non-precise) geographic location.


3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To enable registrations and manage your account.
  • To process payments securely.
  • To fulfill product purchases.
  • For customer support.
  • To communicate with you, including via email, phone, and SMS.
  • For marketing and advertising on our site, via email or on third party websites.
  • For product reviews and recommendations.
  • For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
  • For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve your experience.
  • To generally improve our Services.
  • With your consent.

4. How We Disclose Your Personal Information

We may disclose your information with our corporate affiliates, as well as vendors or service providers for specific business purposes including entities who:

  • Process secure payments and/or provide refunds.
  • Help us communicate with you, such as through email and SMS service providers.
  • Manage and optimize our website and Services, including cloud hosting services or message board forum tools.
  • Help us deliver your orders and manage returns, including shipping services.
  • Help us provide customer support, including use of interactive chat features.
  • Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).

We may disclose your personal information in order to:

  • Protect the legal rights of our company, our employees, our agents, and our affiliates.
  • Protect the safety and security of our customers.
  • Detect and protect against fraud.
  • Comply with law or legal process.

5. Your Privacy Choices

We provide you with the following choices with our use of your personal information:

  • Access and/or modify the personal information we maintain about you.
  • Delete the personal information we maintain about you. Please note we may be required to retain some information for legal or accounting purposes.
  • Opt out of certain uses of your personal information, notably:
    • Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
    • SMS marketing. You can opt out at any time by replying STOP.
    • Targeted advertising. Please refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of tailored ads.

You can exercise these rights by contacting us at info@aquareelhub.com

6. Use Of Cookies And Tracking Technologies

Like many companies, we use cookies and similar technologies (such as pixel tags) to collect information about your web browsing activities, your interactions with our emails, to serve tailored ads or for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

  • Opting out of cookies: You can opt out of cookies by clicking the ‘Your Privacy Choices’ button found at the bottom of our Cookie Policy page.
  • Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. For more information how to manage and delete cookies, visit https://allaboutcookies.org/.
  • Advertising Industry Opt-Out Tools. You can use these industry opt-out options to limit use of your information for interest-based advertising online or in apps by visiting https://optout.aboutads.info for U.S. residents, and https://www.youronlinechoices.eu for EU/UK residents.

7. Security

We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.

8. Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the Website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.